IT Support

Help with passwords, devices, and school systems

IT Help Desk

Visit the IT Help Desk in the Computer Lab during lunch times for password resets, device issues, and printing problems. For urgent classroom issues, ask your teacher to contact IT.

Common issues

Many problems can be solved using the guides below. Try these first before visiting the help desk.

Cannot connect to Wi-Fi

Check you are using RNLS_WiFi with your school username and password.

Printing not working

Set up PaperCut on your device and make sure you are on school Wi-Fi.

Forgotten password

Ask your teacher or visit the IT Help Desk. Staff can reset student passwords through the school system.

Microsoft 365 or Teams issues

Sign in with your full school email and make sure you select the school account.

Adobe Creative Cloud access

Adobe is only available for students in eligible subjects.

BYOD device setup

Get your laptop ready for school.

Quick links

School email

Open Outlook on the web

KAMAR Portal

Timetables, notices, and results

Microsoft Teams

Class teams and online lessons

Microsoft 365

Word, Excel, PowerPoint, and OneDrive

Before you visit IT

  • Bring your device and charger if the issue is device-related.
  • Know your school username (firstnamelastname, no spaces).
  • Try restarting your device and reconnecting to Wi-Fi first.
  • For printing issues, confirm you are connected to RNLS_WiFi, not a personal hotspot.